Dynamic Operations Leader

5 days ago


Bengaluru, Karnataka, India beBeeOperational Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Key Operational Team Lead Position

We are seeking a results-driven operational leader to oversee and support our dynamic team. This role involves managing day-to-day operations, delivering on key performance metrics, monitoring employee productivity, and fostering a collaborative and motivating environment.

The ideal candidate will have a proven track record in leadership, hiring, coaching, and operational oversight, focusing on enhancing team performance and customer satisfaction.

  • Performance Management: Ensure the delivery of service level agreements (SLAs) by monitoring team performance, identifying areas of improvement, and implementing corrective actions.
  • Monitoring, Coaching, and Feedback: Continuously observe team activities to provide real-time feedback and coaching.
  • Leave and Attendance Management: Manage employee attendance, ensuring schedules are adhered to and leave requests are balanced with operational needs.
  • Team Leadership and Motivation: Lead by example, maintaining a positive, motivated, and collaborative team environment.
  • Maintain Employee Performance Records: Keep accurate records of employee performance, progress, and development to support performance evaluations and decisions.
  • Escalation Management: Oversee and resolve escalations, ensuring that issues are handled swiftly and effectively to maintain customer satisfaction.
  • Operational Management: Manage daily floor operations, ensuring adherence to schedules and timely execution of tasks.

The successful candidate will possess strong communication, leadership, and interpersonal skills, as well as proficiency in management tools and operational software. Experience in managing employee performance records and leave management systems is also essential.



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