Quality Assurance Specialist

1 week ago


Indore, Madhya Pradesh, India TaskUs Full time

Job Summary:

As a Quality Analyst at TaskUs, you will play a crucial role in ensuring the quality of our services. Your primary responsibility will be to conduct audits and evaluations to identify areas for improvement. You will work closely with our team to implement changes and ensure that our quality targets are met.

Key Responsibilities:

  • Audit calls, interactions, and transactions to ensure quality standards are met
  • Coach team members to improve their performance
  • Report performance metrics on a daily, weekly, and monthly basis
  • Partner with team leaders to lead team meetings and improve metrics
  • Participate in strategic projects to improve quality and efficiency
  • Identify and escalate potential quality issues
  • Isolate and report defects, verify defect fixes
  • Suggest process improvements based on customer concerns

Requirements:

  • Graduate of any course (preferred)
  • At least one year of work experience as a Quality Analyst (preferred)
  • Basic skills in Excel or Google Sheets
  • Problem-solving skills
  • Familiarity with quality tools, such as cause and effect, histogram, correlation, and others (preferred)

Soft Skills:

  • Strong customer centricity
  • Assertive and constructive feedback
  • Good written and verbal communication skills
  • Logical thinking
  • Conflict management
  • Attention to detail
  • Minimal supervision
  • Initiative and good judgment
  • Multiple project management
  • Effective working relations

Personality Traits:

  • Clear thought process
  • Clear articulation
  • Conscientiousness and diligence
  • Assertiveness

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.



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