Quality Assurance Specialist
5 days ago
About the Role:
We are seeking a highly skilled Quality Assurance Specialist to join our team at PolicyX Insurance Web Aggregator Pvt Ltd. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our call audit processes and providing timely feedback to our team members.
Key Responsibilities:
* Auditing calls and providing timely feedback to team members
* Conducting call audits as per business guidelines
* Preparing audit dashboards and reports
* Providing regular feedback and coaching to team members
Requirements:
* Minimum 2 years of experience as a Quality Analyst in a Voice process, BPO/KPO/ITES
* Excellent knowledge of Excel and advance Excel
* Ability to work in a fast-paced environment
What We Offer:
* Competitive salary
* Opportunities for growth and development
How to Apply:
If you are a motivated and detail-oriented individual with excellent communication skills, please submit your resume at your discretion.
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