Healthcare Operations Manager

6 hours ago

Coimbatore, Tamil Nadu, India beBeeRevenuer Full time US$ 1,20,000 - US$ 1,70,000

Transform healthcare through cutting-edge Revenue Cycle Management (RCM) solutions.

Role Overview

The primary objective is to manage a team of Associates to ensure high performance and deliver excellence in US Healthcare RCM. Key Responsibilities include:

  1. Leading a team of 30+ Associates to achieve high performance.
  2. Distributing daily work volumes and ensuring adherence to client SLAs & turnaround times.
  3. Troubleshooting and resolving workload-related challenges to ensure timely outcomes.
  4. Conducting regular quality assurance reviews to maintain service excellence.
  5. Setting performance goals, delegating tasks, and monitoring execution for efficiency.
  6. Analyzing and tracking team metrics to drive continuous improvement.
  7. Identifying training needs and delivering targeted coaching to enhance team capabilities.
Candidate Profile:

Requirements:

  • Bachelor's degree or equivalent.
  • Minimum 5 years in US Healthcare RCM, at least 2 years in a Team Leader / Process Coach / Team Coach role.
  • Deep understanding of AR processes, denial management, and payer-specific guidelines.
  • Strong communication and interpersonal skills for managing teams and clients.
  • Ability to analyze KPIs and improve team and process performance.
  • Proficient in AR management software/tools, and experienced with HIPAA compliance.
  • Familiarity with insurance billing, payer contracts, and medical coding (CPT / ICD-10).

We value experience and are seeking someone who can make an impact in our organization.

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