Clinical Operations Manager

16 hours ago


Udaipur, Rajasthan, India beBeeLeader Full time ₹ 10,00,000 - ₹ 15,00,000
Job Overview:

About the Centre Head Role

The Centre Head is responsible for driving clinic performance, revenue growth, and operational excellence.

This position involves leading cross-functional teams, managing sales, ensuring compliance, and delivering exceptional client experiences aligned with brand standards.

Key Responsibilities:

  • Growth & Sales:
    • Meet clinic revenue and profitability targets.
    • Promote sales through consultations, upselling, cross-selling, and service bundling.
    • Track daily/weekly metrics and ensure KPIs are met.
  • Operations & Excellence:
    • Maintain smooth functioning of all clinic services (slimming, beauty, dermatology, wellness).
    • Ensure high standards of hygiene, safety, and quality.
    • Oversee inventory, billing, and cash management processes.
  • Team Leadership:
    • Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors).
    • Conduct regular reviews and performance appraisals.
    • Foster a culture of accountability, service, and sales focus.
  • Customer Experience:
    • Deliver consistent, high-quality client experiences.
    • Resolve escalations and maintain high NPS & client retention.
    • Implement loyalty and referral programs.
  • Compliance & Reporting:
    • Adhere to company SOPs and statutory requirements.
    • Ensure proper documentation for audits and reviews.
    • Provide regular performance updates to regional leadership.
  • Business Development:
    • Establish local partnerships (RWAs, corporates, gyms, wellness camps) for footfall generation.
    • Collaborate with marketing & BTL teams for city-specific activations.


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