Senior Quality Assurance Specialist

1 week ago

Allahabad, Uttar Pradesh, India beBeeQuality Full time ₹ 10,00,000 - ₹ 10,50,000

Job Title: Quality Assurance Specialist

Overview

We are seeking a highly skilled and experienced Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our services by monitoring customer issue trends, volume spikes, and case inventory.

You will lead daily team huddles and communicate operational updates. Your expertise in analytical and strategic thinking and problem-solving skills will enable you to drive process improvements and ensure timely completion of compliance training and phishing exercises.

This role requires excellent communication and feedback delivery skills to collaborate effectively with internal teams and external stakeholders.

Key Responsibilities:

  • Maintain expert level knowledge and assigned products and services, complete all required training and certifications.
  • Monitor customer issue trends, volume spikes, and case inventory.
  • Lead daily team huddles and communicate operational updates.
  • Conduct effective coaching and feedback sessions; manage follow-up actions.
  • Ensure timely completion of compliance training and phishing exercises for self and team.
  • Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly.
  • Serve as an escalation point for customer cases; manage resolution and documentation.
  • Oversee staff scheduling and maintain low attrition rates.
  • Validate agenda access and ensure compliance with security protocols.
  • Always display professionalism.
  • Respond promptly to production issues and operational challenges.
  • Promote positive behaviors and recognize team achievements.
  • Provide reporting and analysis results to management for quality evaluations completed including trend results.
Required Skills and Qualifications

To succeed in this role, you must have:

  • Proficiency in Microsoft Office and related applications.
  • Strong attention to detail and organizational skills.
  • Professional demeanor and respect for colleagues and customers.
  • Able to collaborate effectively with internal teams and external stakeholders.
  • Capable of multitasking and leading in a dynamic, team-oriented environment.
  • Demonstrates success in high-pressure, fast-paced settings, and frequent changes deemed by the business and product owners.
  • Analytical and strategic thinking and problem-solving skills for process improvements.
  • Effective communication and feedback delivery.
  • Commitment to fostering a safe, inclusive, and diverse workplace.
Benefits

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a talented and dedicated team.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Please submit your application, including your CV and a cover letter outlining your experience and qualifications for this role.

  • Senior Software Quality Assurance Specialist

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeAutomation Full time ₹ 25,00,000 - ₹ 40,00,000

    Job Title: Senior Software Quality Assurance SpecialistWe are seeking an experienced Senior Software Quality Assurance Specialist to join our team. In this role, you will be responsible for developing and executing automated tests, creating test cases, and performing manual testing as needed.

  • Senior Quality Assurance Specialist

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeQuality Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Senior Quality Assurance SpecialistAt our organization, we are seeking an experienced Senior Quality Assurance Specialist with a strong background in manual and automation testing. This individual will play a pivotal role in ensuring the quality of our web, mobile, and API platforms.Key Responsibilities:Design and execute comprehensive test cases to identify...

  • Senior Quality Assurance Specialist Insurance

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeAnalytical Full time ₹ 1,20,00,000 - ₹ 1,70,00,000

    Senior Quality Assurance Specialist InsuranceWe are seeking an experienced Senior Quality Assurance Specialist to join our Insurance process. The role requires strong expertise in call quality monitoring, business intelligence reporting, and process improvement to ensure customer interactions meet the highest standards.The successful candidate will be...

  • Senior Software Quality Assurance Specialist

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeSoftware Full time ₹ 1,47,00,000 - ₹ 2,75,00,000

    Job Title: Senior Software Quality Assurance SpecialistWe are seeking an experienced Senior Software Quality Assurance Specialist to join our team. The successful candidate will have in-depth knowledge of Manual and Automation testing, with a strong understanding of functional, regression, UAT, exploratory, negative, and database validation.Key...

  • Quality Assurance Specialist

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeQuality Full time ₹ 12,00,000 - ₹ 15,00,000

    Quality Assurance Specialist About UsWe are a reputable manufacturer and supplier of high-quality expansion bellows and flexible piping solutions.Job DescriptionOur team is seeking a highly skilled Quality Assurance Specialist to conduct quality control tests, analyze data, and ensure our products meet required standards.Key Responsibilities:Implementing...

  • Quality Assurance Specialist

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeQuality Full time ₹ 20,000 - ₹ 25,000

    Job Title: Quality Assurance SpecialistAbout This Role:We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that all products meet established quality standards by inspecting, testing, and monitoring processes at various stages of...

  • Senior Quality Assurance Automation Specialist

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeAutomation Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Senior Quality Assurance Automation Specialist\Experience: 5+ years of Test Automation experience with proficiency in agile methodologies and collaboration tools.\We are seeking a skilled Quality Assurance Automation Engineer to design, develop, and implement robust test automation solutions for Web/API applications. As a key member of our team,...

  • Quality Assurance Specialist

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OverviewWe are seeking a seasoned Quality Assurance Specialist to bolster our team.This role involves ensuring the excellence of our products and services through rigorous testing and quality control measures.

  • Senior Quality Assurance Specialist

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 18,00,000

    Job Title: Senior Quality Assurance Engineer">We are seeking an experienced and skilled QA professional with expertise in testing applications across multiple platforms, including web and mobile. The ideal candidate will possess strong problem-solving abilities and a proactive mindset to ensure the quality, performance, and reliability of software...

  • Software Quality Assurance Specialist

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeQuality Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Software Quality Assurance SpecialistWe are seeking a highly skilled professional to fill the role of Software Quality Assurance Specialist. In this position, you will be responsible for executing comprehensive test strategies, developing and maintaining automated test suites, collaborating with development teams to ensure quality delivery,...