
Technical Content Specialist
2 days ago
We are seeking an experienced professional to fill the role of Content and Technical Writer.
The ideal candidate will have a strong background in creating user assistance deliverables that enable users to deploy, administer, and use SAP software. They will be responsible for testing the software described in the UA deliverables, contributing to the usability of the software by reviewing UI screens and texts, structuring content and selecting distribution channels according to the information needs of target groups, collaborating with customers and internal stakeholders to constantly improve the quality of deliverables, and preparing content for delivery, including the provision of metadata, following the standard production process.
In addition to the above responsibilities, the candidate will also be responsible for providing technical support to end-users via voice calls, troubleshooting common Windows issues, and explaining technical concepts in a user-friendly manner.
- Create user assistance (UA) deliverables such as terminology, UI texts, guides, multimedia, scripts, in-app help, tutorials, API references, and social media content.
- Test the software described in the UA deliverables.
- Contribute to the usability of the software by reviewing UI screens and texts.
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