Voice Process Associate

4 days ago


Chandigarh Mohali, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

We are looking for a highly skilled and detail-oriented individual to fill the role of Voice Process Associate. This position involves interacting with customers through phone calls and live chat, providing top-notch support and resolving issues in a timely manner.

Key Responsibilities
  • Handle customer inquiries and concerns via voice calls and live chat sessions.
  • Deliver accurate and comprehensive information about products and services.
  • Troubleshoot and resolve customer problems efficiently, escalating complex issues as necessary.
  • Maintain a professional and empathetic demeanor while communicating with customers.
Requirements
  • Strong verbal communication skills with a clear and professional tone.
  • Excellent written communication skills, including proper grammar and spelling.
  • Ability to multitask effectively, managing multiple conversations simultaneously.
  • Exceptional problem-solving and critical-thinking skills.
  • A customer-centric mindset with a patient and positive attitude.
  • Proficiency in using CRM software and other communication platforms.
Benefits of this Role
  • Opportunity to work in a fast-paced and dynamic environment.
  • Chance to develop and improve customer service skills.
  • Flexible work schedule to accommodate different needs.
What We Offer
  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.


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