ServiceNow Solutions Engineer

5 days ago

Alleppey, Kerala, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
ServiceNow Architect Position

We are seeking a highly skilled ServiceNow Architect to join our team.

  • This is a critical role in the organization that will be responsible for designing and implementing the ServiceNow platform.
  • The ideal candidate will have experience with the ServiceNow platform, ITSM functions and modules, and RESTful Web Services and APIs.

Key Responsibilities:

  1. Engage with stakeholders to understand user stories and determine requirements.
  2. Design solutions after analysis and hand over to development teams for implementation.
  3. Provide guidance on configuration vs customization with a focus on out of box functionality.
  4. Customize and develop ServiceNow applications and support rollout of new applications and modules.
  5. Configure Application UIs and Workflows.
  6. Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
  7. Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices.
  8. Collaborate with other ServiceNow administrators and developers to develop effectively.
  9. Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets.
  10. Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate.
  11. Ensure that configuration is consistent across development, testing, and production environments.

Required Skills and Qualifications:

  • 6+ years of experience working in a design and development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Service and APIs.
  • IT and Security management best practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience in developing solutions in JavaScript and GlideRecord.

Desired Certifications:

  • ITIL Foundations Certification.
  • ServiceNow Developer Certification(s).

Essential Skills:

  • Conceptual skills.
  • Ability to articulate and document the desired business outcome.
  • Ability to remove ambiguity from requirements.
  • Service orientation with a focus on quality and customer satisfaction.
  • Unit and regression testing to strive for first time right deployments.
  • Troubleshooting and Diagnostics.
  • Communication skills (verbal and written).

Education qualification: Bachelors

This position offers an excellent opportunity to work with a talented team and contribute to the success of the organization.

If you are a motivated and experienced professional looking for a challenging role, please submit your application.

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