Desktop Support Specialist

14 hours ago

Vadodara, Gujarat, India beBeeTroubleshooting Full time ₹ 50,00,000 - ₹ 80,00,000

Job Title: Desktop Support Specialist

Summary:

We are seeking a highly skilled and proactive engineer to join our IT team in Bengaluru.

The ideal candidate will have hands-on experience managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.

Key Responsibilities:

Hardware Installation and Maintenance

• Install, configure, and maintain Windows and macOS operating systems.

Troubleshooting and Support

• Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.

• Provide day-to-day support for Microsoft applications.

Software Management

• Install, update, and patch software applications and security tools.

Network and Security

• Support system provisioning via Microsoft Intune and Windows Autopilot.

• Manage user accounts, groups, and permissions using Active Directory.

• Assist with system upgrades, data migrations, and routine backups.

Network Configuration and Monitoring

• Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.

• Perform basic configuration and support of network devices such as routers, switches, and firewalls.

• Assist in IP address configuration and network printer setup.

• Monitor and maintain network performance.

Documentation and Compliance

• Respond to IT support tickets, ensuring timely and effective resolution.

• Document technical issues, solutions, and IT processes accurately.

• Ensure compliance with IT security policies and industry best practices.

IT Asset Management

• Manage IT assets and maintain inventory for the location.

Preferred Skills:

Strong Troubleshooting Abilities

• Strong troubleshooting and problem-solving abilities.

Technical Knowledge

• Basic understanding of Firewalls and Layer 2 Switches.

• Familiarity with ITSM tools for ticket management.

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