
Senior Cybersecurity Expert
2 weeks ago
This position involves providing technical support for Trend Micro products and ensuring the security of systems.
Key Responsibilities:- Provide Tier 1 and Tier 2 technical support for Trend Micro products including Trend Micro Apex One and Vision One.
- Monitor and respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve issues related to installation, configuration, malware removal, and system performance.
- Escalate complex issues to engineering teams as necessary, providing detailed logs and documentation.
- Maintain accurate and detailed records of support interactions in the ticketing system.
- Experience: 3–5 years in a technical support or helpdesk role, preferably supporting antivirus or cybersecurity software.
- Technical Skills:
- Solid understanding of endpoint protection, firewalls, and malware analysis.
- Familiarity with Trend Micro products is highly desirable.
- Knowledge of Windows, macOS, and server environments.
- Basic understanding of networking concepts.
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