
Chief Digital Collections Officer
2 weeks ago
As a seasoned professional in digital collections, you will lead a dynamic team to deliver exceptional results across various channels. Your expertise in developing and implementing effective campaigns will be key to driving business growth.
Responsibilities:
- Team Leadership & Management:
- Lead, mentor, and coach a high-performing team of digital collections agents to meet KPIs.
- Foster a positive work environment that encourages collaboration and innovation.
- Monitor team performance, ensuring adherence to quality standards and compliance protocols.
- Digital Collections Strategy & Execution:
- Develop and implement targeted digital collections campaigns across email, SMS, social media, and chat.
- Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.
- Utilize data analytics to segment customer portfolios and tailor communication strategies.
- Data Analysis & Reporting:
- Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.
- Prepare and present regular performance reports using PowerPoint for senior management and stakeholders.
- Client & Stakeholder Management:
- Serve as a key point of contact for clients, handling inquiries and providing regular updates on collection performance.
- Build and maintain strong relationships with internal and external stakeholders.
Required Skills and Qualifications:
- Bachelor's degree in Business, Marketing, Finance, or a related field.
- 3-4 years of professional experience in digital marketing, campaign management, or collections.
- Proven experience leading a team.
- Exceptional communication and interpersonal skills.
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