
Network Solutions Manager
4 days ago
Network Delivery Lead
Purpose and Expectations
The Network Delivery Lead will play a pivotal role in overseeing multiple projects within the Network Tower, encompassing Transition & Steady State Operations. This involves close collaboration with cross-functional teams to ensure seamless execution of network programs, effective governance, and continuous service enhancement.
Key Requirements
- Overall Experience: 15+ years of experience in IT Infrastructure/Network Operations.
- Network Delivery: 8+ years in managing WAN, LAN, DC-LAN, WiFi, SD-WAN/SD-LAN implementations and operations.
- Transition Management: Strong background in Transition, Transformation, and steady state governance.
- International Exposure: Prior experience in handling multi-country / multi-customer environments is highly desirable.
Desirable Skills and Competencies
- Operational Leadership:
- Delivery Oversight: Manage delivery of multiple network projects/programs under the TDU.
- Transition Excellence: Oversee transition from solution to operations, ensuring seamless handover.
- SLA/KPI Adherence: Drive SLA/KPI adherence, compliance, and quality of service delivery.
- Project & Transition Management:
- Transition Frameworks: Strong understanding of transition frameworks, governance models, and operational readiness.
- Cutover Expertise: Ability to lead cutovers, migrations, and handovers with minimal risk.
- Contractual Acumen: Exposure to outcome-based and managed services contracts.
- Technical Knowledge:
- Network Familiarity: Good understanding of network technologies (SD-WAN, SD-LAN, NextGen WiFi, NFV, Automation).
- Tool Proficiency: Familiarity with network tools & automation platforms.
- Design Coordination: Experience in coordinating design, implementation, and operations teams.
- Business & Stakeholder Management:
- Interface Management: Act as the key operations interface between Delivery, Sales, Practice and Clients.
- Governance Expertise: Manage executive-level governance with customer stakeholders.
- Communication Skills: Strong communication, documentation, and presentation skills.
Responsibility Areas
- End-to-End Governance: Manage end-to-end delivery governance for network projects within TDU.
- Service Transition: Ensure smooth transition of services (from pre-sales/solutioning to steady state operations).
- Governance and Compliance: Drive governance across multiple accounts/projects, ensuring SLA/KPI compliance.
- New Offering Operationalization: Partner with Practice teams to operationalize new offerings (SD-WAN / SD-LAN / Automation).
- Risk Management: Contribute to risk identification, mitigation, and escalation management.
- SteerCo/Govt Reviews: Prepare and lead SteerCo/Govt reviews with internal and external stakeholders.
- Continuous Improvement: Support continuous improvement initiatives and adoption of automation in operations.
- Standardization and Best Practices: Ensure standardization and best practices across network programs.
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