Chief Service Operations Officer

1 week ago


Meerut, Uttar Pradesh, India beBeeDelivery Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Service Delivery Manager Role

This is a key leadership position responsible for overseeing the entire service delivery process from inception to completion.

Key Responsibilities:
  • Develop and implement comprehensive service delivery frameworks.
  • Establish and standardize operational processes, service level agreements, and best practices.
  • Ensure high-quality service delivery, customer satisfaction, and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Identify and mitigate risks, issues, and gaps in delivery, and implement corrective measures.
  • Promote regular reporting on delivery performance, efficiency, and improvement areas.
  • Mentor junior team members in delivery practices and standards.
Requirements:
  • Strong understanding of IT service management principles.
  • Hands-on experience in setting up systems and processes.
  • Excellent stakeholder management skills.
Why This Role Matters:
  • Build and own the service delivery function.
  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities.


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