Business Development Liaison

2 days ago

Chennai, Tamil Nadu, India beBeeTechnicalAccountant Full time ₹ 7,50,000 - ₹ 10,00,000

Job Overview

The Technical Account Manager acts as a crucial bridge between teams, taking full ownership of designated customers. The primary goal is to identify risks, reduce customer churn, and drive growth through proactive engagement and collaboration.

Key Responsibilities

  • Initiate proactive communication with customers to understand their pain points and needs
  • Maintain in-depth knowledge of each customer's environment, business use case, and challenges
  • Serve as a customer advocate to ensure their needs are effectively communicated to development and product teams
  • Identify early warning signs of potential churn through data analysis and self-driven research
  • Collaborate with internal teams to develop strategies for improving customer retention
  • Conduct high-level issue assessment to determine complexity
  • Generate reports providing insights into customer health and opportunities for upselling paid services

Requirements and Qualifications

Candidates should possess 4-8 years of experience in TAM roles, strong analytical skills, flexible work arrangements, excellent communication and relationship-building abilities, and the capacity to work cross-functionally.

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