Technical Security Specialist

10 hours ago

Allahabad, Uttar Pradesh, India beBeeCybersecurity Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
About the Role

This is a challenging and rewarding opportunity to shape the future of cybersecurity as a technical support engineer specializing in AI Access Security and SaaS Security.

As a senior escalation point for our AI Access Security solution, you will guide customers through the complexities of GenAI app adoption, ensuring they can safely unleash the promise of GenAI apps while maintaining robust security postures.

Your Responsibilities
  • Provide advanced technical support to customers and partners on AI Access Security and SaaS Security
  • Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and protection of SaaS applications
  • Offer best practices and configurations to optimize security solutions for customers
  • Manage and resolve support cases efficiently, ensuring timely follow-up and resolution
  • Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates
  • Author and publish Technical Support Bulletins and other knowledge base documentation
  • Collaborate with cross-functional teams to drive product improvements and customer success
Requirements
  • 8+ years of experience in a technical support engineer role, with a focus on network security technologies
  • Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.)
  • Experience with Firewall Central Management Systems and multi-factor authentication security systems
  • In-depth knowledge of security services, including IDS/IPS, Firewalls, and network debugging across mixed media and protocols

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