Hostel Operations Director

3 days ago


Pune, Maharashtra, India beBeeLeadership Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Hostel Operations Leadership Opportunity

Welcome to an exceptional leadership role where you will oversee the smooth operation of our residential facilities, ensuring a seamless experience for students and their families. As a key member of our team, you will be responsible for developing and implementing strategies to drive excellence in hostel operations, managing external vendors, and acting as the primary point of contact for student and parent-related concerns.

  • Develop and execute a comprehensive hostel operations strategy, encompassing move-ins, daily services, and escalations.
  • Lead a dynamic team of hostel managers, support staff, and vendor coordinators to deliver outstanding student-friendly operations.
  • Collaborate closely with senior stakeholders to align hostel policies with institutional goals, driving alignment and cohesion across departments.
  • Serve as the primary escalation point for sensitive or emergency situations, maintaining proactive, transparent communication with parents and students.
  • BUILD TRUST ACROSS STAKEHOLDER GROUPS through consistent delivery and empathetic engagement.
  • Oversee third-party vendors and partners involved in housekeeping, security, food, and maintenance, ensuring compliance with regulatory requirements.
  • Review and approve SOPs, incident reports, safety checks, and compliance protocols, championing a culture of continuous improvement.
  • Foster a positive residential culture – inclusive, respectful, and aligned with student well-being – through design initiatives, feedback gathering, and grievance resolution.
  • Promote collaboration between student councils and committees, driving a collaborative campus environment.
  • Present regular reports on hostel performance, grievances, service levels, and student satisfaction, leveraging data-driven insights to inform process improvements.
  • Maintain accurate documentation and ensure regulatory compliance related to hostel facilities.
Ideal Candidate Profile

We seek a seasoned leader with 4–8 years of experience in hospitality, luxury housing, student co-living, or client experience. You will possess:

  • Exceptional communication and interpersonal skills, capable of handling both student concerns and high-touch parent interactions.
  • Demonstrated ability in leading teams, managing vendors, and achieving results through others.
  • Strong conflict resolution, prioritization, and people management skills.
  • A commitment to diversity and inclusion, particularly in promoting female leaders within our organization.


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