Customer Master Data Specialist

2 days ago


Bengaluru, Karnataka, India Genpact Full time

We are seeking a skilled Customer Master Data Specialist to join our team at Genpact.

About the Role

As a Customer Master Data Specialist, you will play a critical role in driving the improvement agenda across Customer Master Data. Your primary responsibility will be to identify and remove inefficiencies within processes and ensure that new implementations are conducted as per defined standards.

You will work closely with the team leader to deliver accurate processes and smooth operations, achieving fixed service level targets. Additionally, you will provide expertise to other Customer Master Data roles as required and support specialists in solving issues and making decisions based on the best knowledge of processes from the O2C area.

Main Responsibilities:

  • Lead continuous improvement initiatives in the Customer Master Data area
  • Ensure efficiency and high standards of operations by identifying and removing process inefficiencies
  • Provide expertise to other Customer Master Data roles as required
  • Analyze and resolve Master Data issues between customers and Unilever
  • Collaborate with SMEs in other departments on process improvements
  • Coordinate internal and external audits
  • Stay up-to-date with E2E O2C processes and neighboring functions
  • Maintain a deep understanding of Customer Master Data tools (PEGA, Excel VBA tools, LSMW, MASS)

Requirements

  • Advanced MS Excel skills
  • Good knowledge of SAP Customer Master Data-related transactions and workflows
  • Strong analytical skills, including data analysis and problem-solving
  • Excellent communication and teamwork skills
  • Fluent English language proficiency
  • Customer service orientation
  • Ability to work effectively under pressure
  • Change Management skills

What We Offer

  • Competitive salary: $80,000 - $100,000 per annum
  • Stable employment contract
  • Diverse and multicultural work environment
  • Ongoing professional training and development opportunities
  • Free access to our award-winning learning platform
  • Generous benefits package, including insurance, additional vacation days, and biking policy

We are an Equal Opportunity Employer and welcome applications from candidates who share our values of respect, integrity, customer focus, and innovation. If you are a motivated and detail-oriented individual looking for a challenging role, please apply today.



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