Senior Clinical Coordinator for Prosthodontic Services

2 weeks ago


Mumbai, Maharashtra, India Illusion Dental Laboratory Full time
About the Role

We are seeking an experienced and skilled Senior Clinical Coordinator to join our team at Illusion Dental Laboratory.

The successful candidate will be responsible for coordinating clinical activities, ensuring seamless communication between departments, and providing expert consultation to prosthodontists and general dentists in complex cases.

Key Responsibilities
  • Maintain accurate records of customer interactions and analyze feedback to identify trends and areas for improvement.
  • Offer expert consultation to prosthodontists and general dentists in complex cases, ensuring high-quality patient care.
  • Regularly coordinate with different departments to ensure effective teamwork and collaboration.
  • Perform any other duties as required by management from time to time.
  • Resolve complaints received from doctors with the team, ensuring prompt and effective resolution.
  • Monitor and listen to team members' calls, provide feedback, and resolve issues related to complex cases.
  • Identify and conduct training of team members to maximize their potential and improve overall performance.
  • Implement strategies to improve customer satisfaction and loyalty, staying up-to-date with industry trends and best practices.
  • Ensure comfortable working in a non-clinical role, demonstrating excellent communication and interpersonal skills.
  • Ability to multitask, prioritize tasks, and manage time effectively, working Monday to Saturday.
Requirements

To be successful in this role, you must have:

  • A strong background in dental coordination or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Proven experience in record-keeping, data analysis, and problem-solving.
  • Ability to work independently and as part of a team, demonstrating adaptability and flexibility.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Salary

The estimated salary for this role is $85,000 - $110,000 per annum, depending on experience.



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