Frontend Support Team Lead Position

5 days ago

Mount Abu, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Frontend Support Manager Position

We are seeking an experienced and strong manager who can oversee frontend support tasks, resolve issues efficiently, and lead a team. The ideal candidate should be proficient in HTML5, CSS3, jQuery, and WordPress.

Key Responsibilities:
  • Ticket Management: Analyze and prioritize frontend-related support tickets. Distribute tasks to team members based on skillset and urgency. Ensure timely resolution and high-quality support delivery.
  • Technical Expertise: Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress. Troubleshoot and debug frontend issues efficiently. Assist team members with complex problems and provide technical guidance.
  • Team Leadership: Lead and mentor a team of frontend support executives. Monitor progress and provide performance feedback. Ensure adherence to processes and quality standards.
  • Client Communication: Communicate effectively with clients to gather requirements and provide updates. Ensure customer satisfaction with clear, professional correspondence.
Required Skills and Qualifications:
  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication skills.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP.
Preferred Qualifications:
  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks is a plus.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

This position offers a challenging opportunity to develop your leadership and technical skills in a fast-paced and dynamic work environment.

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