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5 days ago
This role involves providing expert support, maintenance, and enhancement of our Identity and Access Management (IAM) platform.
- Resolve L2 issues, implement minor enhancements, and ensure smooth day-to-day operations.
The ideal candidate will have extensive experience with SailPoint IdentityIQ development and operations, proficiency in Java, Beanshell, XML, and SailPoint APIs, and strong analytical and troubleshooting skills.
Key Responsibilities:- Handle L2 support tickets, troubleshoot, and resolve SailPoint IdentityIQ issues.
- Develop, modify, and maintain SailPoint workflows, rules, and connectors.
- Monitor IAM platform performance and perform routine health checks.
- Collaborate with L3 teams for escalations and complex problem resolution.
- Support user provisioning, de-provisioning, and access reviews.
- Maintain documentation for configurations, processes, and fixes.
- 3 plus years of hands-on experience with SailPoint IdentityIQ development and operations.
- Proficiency in Java, Beanshell, XML, and SailPoint APIs.
- Experience in IAM operations, including incident, change, and problem management.
- Strong analytical and troubleshooting skills.
- Knowledge of IT security and compliance best practices.
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