Lead Salesforce Architect
5 days ago
Job Title: Lead Salesforce Engineer
Job Summary:
We are seeking a highly skilled and experienced Lead Salesforce Engineer to join our team at Experian. As a key member of our technical team, you will be responsible for leading the development and implementation of our Salesforce Service Cloud solution, working closely with internal and external teams to deliver a best-in-class contact center solution.
Key Responsibilities:
- Architect and implement complex technical solutions on the Salesforce Service Cloud platform.
- Integrate multiple cloud and premise-based technologies with Salesforce.com/Force.com platform.
- Develop and implement advanced customizations utilizing Salesforce.com and Force.com.
- Collaborate with internal and external teams to ensure seamless integration and delivery of the solution.
- Provide technical leadership and guidance to junior team members.
- Stay up-to-date with the latest Salesforce product roadmap and features.
Requirements:
- Minimum 7 years' experience working in a developer capacity on an enterprise CRM solution (Salesforce/Siebel).
- Minimum 5 years as a Salesforce Developer/Configurator within the Service Cloud.
- Experience with Agile methodologies.
- Bachelor's degree in a relevant field or related experience.
- Salesforce Developer and Administration Certifications (current) are required.
Preferred Qualifications:
- Experience with 1000+ call center agent multi-site implementation.
- Experience with digital solutions like Live Chat, Einstein Chat Bot, Omni Channel, Email and Social.
- Experience with developing Big Objects, External object, Visual Flows, Platform Events, App exchange Products, Batch Apex.
- Salesforce DX experience.
About Experian:
Experian is a global information services company that helps organizations make informed decisions through data and analytics. We are committed to creating a better tomorrow together.
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