Lead Salesforce Engineer

7 days ago


Hyderabad, Telangana, India Experian Full time

Job Title: Lead Salesforce Engineer

About the Role:

The Lead Salesforce Engineer will be responsible for the development and thought leadership for our Salesforce Service Cloud implementation servicing our contact centers. This role requires collaboration with internal and external teams to enhance a best-in-class contact center solution for a global, multi-site, multi-business line, high-volume servicing contact center.

Key Responsibilities:

  • Architect complex technical Cloud CRM solutions.
  • Integrate multiple cloud and premise-based technologies with Salesforce.com/Force.com platform.
  • Architect, design, and develop advanced customizations utilizing Salesforce.com and Force.com.
  • Operate partially within US Eastern time zone to ensure appropriate alignment and coordination with the US-based teams.
  • Perform day-to-day code changes on the Salesforce CRM platform to meet customer requests.
  • Guide technical project team members to assure Salesforce best practices are part of the solution.
  • Run workshops, work closely with the Business teams, and be able to talk about trade-offs, e.g., terms of configuration vs. code.
  • Map functional requirements to Salesforce features and functionality.
  • Mentor junior team members in Salesforce.com technology, Force.com, Integration Technologies, and Salesforce.com best practices.
  • Oversee vendor and internal team code reviews.
  • Be the application SME for the global deployment, educating the organization on Salesforce capabilities now and planned.
  • Understand the Salesforce product application roadmap, proactively planning for enhanced Business capability.

Qualifications:

  • Minimum 7 years' experience working in a developer capacity on an enterprise CRM solution (Salesforce/Siebel).
  • Minimum 5 years as a Salesforce Developer/Configurator within the Service Cloud.
  • Prefer history of working in an e-commerce and fast-paced environment.
  • Experience with Agile methodologies.
  • Bachelor's degree in a relevant field or related experience.
  • Experience with 1000+ call center agent multi-site implementation.

Additional Information:

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