Enterprise Cyber Security Expert
2 days ago
You will be part of a winning team at OpenText, leading the way in Enterprise Information Management.
Assist customers in mitigating risks, maintaining trust, managing disruptions, and fortifying resilience against present and future cyber threats using our suite of Cyber Security products, including Application Security, Security Operations, Data Protection, and Identity Management.
Your Key Responsibilities:- Providing exceptional technical support on OpenText products
- Reproducing, troubleshooting, and resolving customer issues
- Identifying defects and escalating to OpenText Product Engineering
- Testing software patches for customers
- Being recognized by peers as an expert in your chosen product area
- Opportunity to learn exciting technologies
- Exercise critical and creative thinking
- Strong team-based environment with excellent Customer Experience
- 5+ years' experience in a technical support environment
- Flexible to provide on-call / outside business support hours as needed
- Science / Technology Engineering or Bachelor's degree preferred
- Strong analytical and critical thinking skills
- Strong verbal and written communication skills
- Proven experience working in a fluid environment
- Ability to multi-task and prioritize work effectively
- Strong attention to detail and ability to grasp concepts quickly
- Hands-on experience troubleshooting Windows/Linux Operating Systems
- Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing
- Database knowledge - SQL, PostgreSQL, Oracle, MS SQL, MongoDB
- Active Directory and/or eDirectory
- Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML
- Web servers such as Apache or IIS and application servers like Tomcat and JBoss
- Familiarity with C/C++, Java, JavaScript, Python, PHP
- Identity Management, Access Management, Data Security, Application Security SIEM applications
- Experience on Cloud technologies – AWS, Azure
- Familiarity with containerization tools like Docker or Kubernetes
- Experience in Docker/Kubernetes is a plus
The estimated salary for this position is $120,000 per annum, based on industry standards and market conditions.
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