IT Asset and Configuration Management Specialist

1 day ago

Kannur, Kerala, India beBeeAsset Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: IT Asset and Configuration Management Specialist

This role requires a skilled professional to manage and enhance client asset lifecycle and configuration management practices across global operations.

Responsibilities:

  • Drive end-to-end delivery of asset management and CMDB engagements ensuring alignment with service level agreements, key performance indicators, and service improvement initiatives.
  • Configure robust identification and reconciliation rules to ensure reliable CMDB data integrity.
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  • Define and maintain standard configuration items, relationships, and classification schemas in line with business needs.
  • Develop and maintain process documentation, policies, and compliance frameworks for asset management and CMDB.
  • Create and enhance application maps using ServiceNow Service Mapping.
  • Configure MID Servers for integrations and data synchronization.
  • Customize ServiceNow environments including scripting, automation, and module configuration.
  • Design and manage reports and dashboards to support decision-making and transparency.
  • Identify and implement opportunities for continuous service improvement.
  • Define, improve, and manage periodic audit and verification processes for asset data.
  • Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.

Qualifications:

  • A minimum of 3 years of experience in this field.
  • Strong expertise in ServiceNow asset management and CMDB modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, configuration item types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.

Preferred Qualifications:

  • Experience with Service Mapping and MID Server configuration.
  • Ability to write custom scripts within ServiceNow for automation and customization.
  • Background in ITIL practices and IT service management frameworks.
  • Certification - ServiceNow Certified Implementation Specialist, Certified Asset Management Professional.

About This Role:

This is an exciting opportunity for a highly skilled IT asset and configuration management specialist to join our team. We are looking for someone who can drive operational excellence in IT asset and configuration management.

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