Customer Service Liaison

1 day ago


Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

The Customer Accounts Specialist role is a proactive position that involves managing customer interactions, encouraging subscription purchases and resolving outstanding overages for a leading global technology firm.

Key Responsibilities:
  • Contact customers to resolve issues or encourage purchases post-trial expiration.
  • Process orders promptly after purchase confirmation.
  • Coordinate account suspensions for non-response, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.

This role requires advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills, organization, problem-solving ability, customer service experience, strong communication and negotiation skills and proficiency with CRM systems.

The successful candidate will be part of a Fortune Technology client ranked as one of the best companies to work with globally. They foster a progressive culture, creativity and flexible work environment while using cutting-edge technologies to stay ahead.



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