Cloud Storage Success Strategist
1 month ago
Lucidity is pioneering the digital transformation of cloud storage with its state-of-the-art cloud storage management platform, a first-of-its-kind solution that leverages data science, workflow automation, and system integration.
We're looking for a seasoned Cloud Storage Success Strategist to join our team in Bangalore. As a key member of our customer success team, you'll play a critical role in guiding and advising a wide variety of customers, ensuring they launch Lucidity successfully and drive business value from our platform.
About the Role:
- Manage retention, churn rate, and upsells for enterprise customers
- Collaborate with sales and product teams to develop strategic customer plans
- Act as a liaison between cloud consultants and sales, incorporating product expertise and customer feedback
- Build relationships with customer champions and help them achieve their internal KPIs
- Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers
- Understand customer pain points and drive escalations by coordinating between product management, support groups, and other cross-functional teams
Requirements:
- 7-8 years of relevant experience with at least 4 years in customer-facing roles managing customer success
- Excellent relationship-building skills and experience handling enterprise customers
- Expertise in public cloud platforms (AWS, Azure, GCP) with architect-level certification a plus
- Strong organization, presentation, and communication skills
- Ability to manage multiple high-priority tasks simultaneously
- Comfortable working in the US East time zone
What We Offer:
- A high-growth work environment with opportunities for professional development
- Autonomy to decide and deliver on KPIs
- Flexible work-from-home options and unlimited leaves
- Attractive ESOPs for deserving candidates, with potential for up to 100x growth in the next 5 years
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