SAP CRM Functional Consultant Expert

1 day ago

Noida, Uttar Pradesh, India AARYAVIN SERVICES Full time

AARYAVIN SERVICES is seeking an experienced SAP CRM Functional Consultant to join our team. The ideal candidate will have a strong background in SAP CRM Service Modules, including Contracts Management and Case Management.

Role Overview

The SAP CRM Functional Consultant will be responsible for providing in-depth knowledge of business processes and translating them into functional configurations within the SAP CRM platform. This includes setting up, configuring, and enhancing SAP CRM Service features based on business requirements.

Key Responsibilities

  • Manage service requests, service orders, and contract management to ensure effective service delivery and client satisfaction.
  • Gain in-depth knowledge and provide functional expertise in ECC Customer Support (CS), including handling Serial Numbers, Equipment, BOM (Bill of Materials), and IBase functionalities in SAP CRM.
  • Work with Middleware to ensure proper synchronization and integration between SAP CRM and backend systems like ECC or SAP S/4HANA.

Requirements

To be successful in this role, you will need:

  • Overall 5 years of Functional experience mainly with SAP CRM Services (Contracts Management, Case Management, Install base, Service Finance Integration, Service Confirmation and Middleware).
  • Experience with SAP ECC SD or PS or PM/CS modules And good knowledge with CRM-ECC Sales and Services integration.
  • Experience both with Project & Production Support knowledge.
  • Mainly looking for CRM Services . ECC - CRM integration.
  • SAP CRM Contract, Service Order Management. Cross functional module integration, IBASE.
  • Strong domain knowledge CRM area.
  • Strong understanding of business processes behind customer programs.
  • Define and execute unit test, integration test and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation, testing, and post-Go Live Support.
  • Ensures consistent, timely and effective communications with internal and external stakeholders.
  • Keep track of customer satisfaction.
  • Work collaboratively with cross-functional and technical teams with minimal supervision.
  • Should be highly self-motivated, self-driven and independent in daily operations.
  • Good to have knowledge of ABAP.

Benefits

This position offers a competitive salary of $85,000 per year, along with opportunities for career growth and professional development.

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