Lead Quality Improvement Specialist

4 days ago


Bharatpur, Rajasthan, India beBeeQuality Full time ₹ 19,90,000 - ₹ 24,75,000

We are seeking a highly motivated and detail-oriented Quality Manager with a strong background in process improvement and quality assurance. The Quality Manager will be responsible for driving continuous improvement, managing teams, and ensuring adherence to client and regulatory standards.

Key Responsibilities:

  • Spearhead end-to-end process audits for mortgage-related processes such as loan origination, processing, underwriting, servicing, or foreclosure.
  • Analyze quality trends and collaborate with operations/training teams for performance enhancement plans.
  • Create, review, and update quality guidelines and checklists as per client expectations and compliance requirements.
  • Prepare and present quality dashboards, RCA reports, and improvement initiatives to internal and stakeholder groups.
  • Act as a subject matter expert (SME) for mortgage processes and ensure compliance with applicable regulations (e.g., RESPA, TILA).

Required Skills & Qualifications:

  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in BPO, with at least 2 years in a quality management/supervisory role.
  • Mortgage process experience is preferred (loan origination, servicing, etc.).
  • Strong understanding of quality tools and methodologies (e.g., Six Sigma, RCA).
  • Proficient in MS Excel, PowerPoint, and reporting tools.
  • Excellent communication, coaching, and stakeholder management skills.
  • Ability to work in a fast-paced and dynamic environment.

Preferred Certifications (Not Mandatory):

  • Six Sigma Green Belt or equivalent
  • Mortgage-specific certifications (e.g., NMLS)


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