System Support Specialist

2 weeks ago

Erode, Tamil Nadu, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Support Expert

The role of Support Expert sits at the heart of our operations, providing support for bespoke applications in key areas such as Trading, Operations, Invoicing, Credit, and Legal.

We are seeking a highly skilled and driven Support Expert to join our specialised team. This is a hands-on role that requires someone who thrives in a fast-paced environment — someone who can think on their feet, manage competing priorities, and remain calm under pressure.

  • Proven experience in application support within a high-pressure environment.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to adapt quickly, take ownership, and drive issues to resolution.
  • Excellent communication skills and a user-focused approach.
  • A proactive mindset and a commitment to maintaining high-quality support.
Key Responsibilities:
  • Act as a front-line responder, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment and regular updates.
  • Escalate issues when required and collaborate with the Head of Support to ensure prompt resolution.
  • Maintain and manage Problem tickets in line with the Problem Management process.
  • Ensure all support guides and knowledge articles are regularly updated.
  • Provide training to new and existing users to enhance understanding and adoption of systems.
  • Monitor user activity and identify knowledge gaps; recommend user education initiatives to improve self-sufficiency.
Requirements:
  • Relevant degree in Information Systems or related fields.
  • Minimum of 3-5 years of experience as Support Analyst or a similar role.
  • Experience of supporting business critical applications and customer-facing web applications.
  • Ideally, experience working with operating systems, ERP systems, databases skills (SQL), and cloud-based applications.
  • ITIL Foundation Certificate, ideal.

Knowledge of oil & gas or energy industry is desirable.

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