Senior Incident Manager

5 days ago


Hyderabad, India Swift Strategic Staff Solutions INC Full time
Job Title: Senior Incident Manager

At Swift Strategic Staff Solutions INC, we are seeking a highly skilled Senior Incident Manager to lead our incident management team. The ideal candidate will have a strong background in managing major incidents in Azure cloud environments and a proven track record of driving incident resolution processes.

Key Responsibilities:
  • Lead the coordination and communication of major incidents impacting Azure-based services.
  • Take ownership of incidents, assemble cross-functional teams, and drive the incident management process to resolution.
  • Provide in-depth technical guidance to incident response teams, leveraging a deep understanding of Azure services, infrastructure, and configurations.
  • Collaborate effectively with technical teams, support staff, and stakeholders to ensure a swift and effective response to major incidents.
  • Maintain detailed incident records, including timelines, actions taken, and resolutions.
  • Understand incident severity levels and ensure appropriate escalation procedures are followed.
  • Continuously identify opportunities to enhance incident management processes and contribute to the development of best practices.
  • Be available for on-call duties and respond to major incidents outside of regular working hours as needed.
Qualifications:
  • Bachelor's degree in computer science, information technology, or a related field.
  • 7-9 years of proven experience in managing major incidents, particularly in Azure cloud environments.
  • Mandatory: ITIL Certification.
  • Highly Desirable: Azure certifications (e.g., Azure Administrator, Azure Solutions Architect).

We are looking for a skilled and experienced Senior Incident Manager to join our team. If you have a strong background in incident management and a passion for driving process improvements, we encourage you to apply for this exciting opportunity.



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