Credit Portfolio Specialist
6 days ago
Job Description:
As a key member of the KnowledgeWorks Global Ltd. team, the Credit Portfolio Specialist will be responsible for managing the overall Credit and Collections function for clients. This includes staff management of offshore resources and customer master data maintenance.
The successful candidate will monitor each major AR portfolio for non-payment, delayed payments, and other irregularities that directly impact cash flow and Days Sales Outstanding (DSO). They will resolve disputed and aged balances in a timely manner, set up customers on payment plans, send final demand letters, and manage accounts sent to collection agencies.
Additionally, the Credit Portfolio Specialist will support the legal team on bankruptcy claims and filings, interact with other internal departments regularly to provide high-quality customer service, and design and implement processes to bring slow-paying customers into compliance with their payment terms.
The ideal candidate will have experience working with overseas clients, particularly those in the US and UK, and possess team handling experience of at least 10 people.
- Manage credit portfolios and collections functions
- Monitor AR portfolios for non-payment and delayed payments
- Resolve disputes and aged balances
- Set up payment plans and manage accounts sent to collection agencies
- Support legal team on bankruptcy claims and filings
- Interact with internal departments to provide high-quality customer service
- Design and implement process improvements
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