Elevate Your Career as a Community Experience Manager

1 day ago

Kannur, Kerala, India beBeeCommunity Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title:

Community Experience Manager


Role and Responsibilities:

The Community Experience Manager is responsible for overseeing the overall community experience within a vibrant workspace. Key responsibilities include building a collaborative environment, organizing community events, working with local businesses, measuring member satisfaction, and ensuring front desk coverage.


Key duties include conceptualizing and executing community initiatives, introducing new members to existing communities, managing billing and check-ins/check-outs, conducting center tours, attending to member needs, and managing membership waiting lists.


Additional responsibilities involve gathering data on member business objectives, identifying services that can aid other members, supervising in-building events, and escalating issues as they arise.


Furthermore, the Community Experience Manager works closely with operations teams to ensure operational efficiency and cleanliness of workspace spaces, buildings, IT infrastructure, and back-of-house areas. This includes providing daily, weekly, and monthly reports to the Community Manager.


Liaison work involves collaborating with facilities and IT support teams to resolve member issues, conceptualizing and rolling out initiatives that promote the workspace, and liaising with communications, marketing, and technology teams to ensure digital/email/print communications are conceptualized and implemented prior to events.


Another critical aspect of this role is implementing new initiatives, policies, and processes to improve operational efficiency, create stronger, more engaged communities, and achieve a service rating above 95%. The manager also inspects amenities and services daily, raises tickets when necessary, prepares center expense reports for review, and sends procurement requirements to respective teams.


Finally, the Community Experience Manager focuses on driving auxiliary revenue streams, conducting walkthroughs and coordinating with sales teams, researching potential members, developing tailored marketing strategies, operating within the workspace framework, and promoting member offerings across the workspace ecosystem.


Preferred Qualifications:

  • Experience: 2+ Years
  • Qualification: Bachelor Degree

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