Global Quality Assurance Professional

3 days ago


Navi Mumbai Mumbai Mumbai City, India beBeeQuality Full time ₹ 2,50,000 - ₹ 5,00,000
International Quality Specialist

We are seeking a dedicated International Quality Specialist to join our team.

About the Role
  • As an International Quality Specialist, you will be responsible for monitoring and evaluating customer interactions to ensure adherence to quality standards and operational procedures.
Key Responsibilities
  • Monitor and evaluate customer interactions (primarily voice calls) to ensure compliance with quality benchmarks and operational protocols.
  • Provide constructive feedback to agents to enhance performance and improve customer satisfaction.
  • Identify trends and areas for improvement in agent performance and process adherence.
  • Collaborate with training and operations teams to implement quality enhancement initiatives.
  • Maintain accurate records of quality assessments and provide reports as required.
Requirements
  • Experience:
  • Must have experience as a Quality Analyst in International Voice environments within the BPO sector.
  • Overall 3+ years in BPO/Contact Center domain is essential.
  • Education: Only Graduates can apply.
  • Communication: Excellent Communication Skills are mandatory.
  • Flexibility: Willingness to work in Rotational Shifts.
Benefits
  • Opportunity to work in a fast-paced international work environment.

Interested candidates can share their resume for review.



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