
Global Quality Assurance Professional
3 days ago
We are seeking a dedicated International Quality Specialist to join our team.
About the Role- As an International Quality Specialist, you will be responsible for monitoring and evaluating customer interactions to ensure adherence to quality standards and operational procedures.
- Monitor and evaluate customer interactions (primarily voice calls) to ensure compliance with quality benchmarks and operational protocols.
- Provide constructive feedback to agents to enhance performance and improve customer satisfaction.
- Identify trends and areas for improvement in agent performance and process adherence.
- Collaborate with training and operations teams to implement quality enhancement initiatives.
- Maintain accurate records of quality assessments and provide reports as required.
- Experience:
- Must have experience as a Quality Analyst in International Voice environments within the BPO sector.
- Overall 3+ years in BPO/Contact Center domain is essential.
- Education: Only Graduates can apply.
- Communication: Excellent Communication Skills are mandatory.
- Flexibility: Willingness to work in Rotational Shifts.
- Opportunity to work in a fast-paced international work environment.
Interested candidates can share their resume for review.
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