Senior Quality Assurance Manager

5 days ago

Mumbai Mumbai City Navi Mumbai, India beBeeQuality Full time US$ 90,000 - US$ 1,20,000

Job Title: Senior Quality Assurance Manager

This position requires a seasoned professional to lead our quality assurance team. As Senior Quality Assurance Manager, you will be responsible for supervising and guiding the QA team, ensuring adherence to quality control procedures and protocols.

The ideal candidate should have a strong understanding of quality control procedures and regulatory requirements. You should also possess excellent analytical and problem-solving skills, as well as proficient knowledge of quality management software and tools.

Responsibilities:

  • Supervise and provide guidance to the QA team.
  • Ensure team adherence to quality control procedures and protocols.
  • Audit transactions calls & emails.
  • Develop and maintain QA metrics and reports.
  • Implement corrective actions to address any product deficiencies.

Requirements:

  • Bachelor's degree in relevant field.
  • Minimum 3-5 years of experience in quality assurance, preferably in a supervisory or managerial role.
  • Experience in BFSI/ ITES/ BPO is a plus.

Skills:

  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving skills.
  • Proficient in quality management software and tools.
  • Effective communication and interpersonal skills.

Working Conditions:

  • Office and production floor environment.
  • May require occasional travel to supplier or customer sites.

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