Senior Automation Specialist

5 days ago

Mumbai, Maharashtra, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 25,00,000
Senior Automation Specialist Position

We are seeking a highly skilled professional to lead our automation efforts. The successful candidate will play a crucial role in enhancing operational efficiency by developing and maintaining automation tools.

Key Responsibilities
  • Implement best practices in asset management services, ensuring compliance with regulatory requirements.
  • Provide expert support for complex incidents escalated by analysts, utilizing advanced troubleshooting techniques and root cause analysis to resolve technical and security issues effectively.
  • Lead value-adding initiatives such as updating and managing knowledge bases, training new team members, and coaching analysts to enhance their skills and service delivery.
  • Resolve complex support tickets within agreed SLAs by collaborating with cross-functional teams, ensuring seamless operations, and maintaining a strong security posture.
  • Enhance customer experience and satisfaction (CSAT) by achieving first call resolution, minimizing rejected resolutions or reopened cases, and proactively mitigating security threats.
Skill Requirements
  • Advanced proficiency in asset management services and best practices.
  • Strong analytical and problem-solving skills to diagnose and resolve complex issues.
  • Excellent communication skills for effective interaction with customers and team members.
  • Familiarity with regulatory requirements and quality standards in IT operations.
  • Ability to coach and mentor team members effectively.

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