Senior Technical Specialist

2 weeks ago


Villupuram, Tamil Nadu, India F337 Deutsche India Private Limited, Pune Branch Full time

Job Summary

Join the Service Operations team at F337 Deutsche India Private Limited, Pune Branch, as a Senior Technical Specialist - SAP Payment System Expert. We are seeking a highly skilled professional to provide 2nd Level Application Support for business applications used in branches, by mobile sales or via internet.

Main Responsibilities

  • Manage support teams for service operations
  • Take overall responsibility for relevant KPIs for incidents and problems within the team
  • Ensure teams use correct troubleshooting methods and processes
  • Manage relationships with involved business partners
  • Manage escalations and group level communications
  • Manage areas that need monitoring, reporting and improvement
  • Manage teams in multiple technology stacks (SAP Banking, SAP ABAP, UC4, DB2/Oracle database)

Requirements

  • Excellent knowledge of standard tools (Service-Now, Confluence, JIRA)
  • ITIL & GCP certified mandatory
  • English language skills mandatory, German CEFR A1 level mandatory (higher desirable)

Education

Bachelor's degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

How We'll Support You

  • Training and development to help you excel in your career
  • Flexible working to assist you balance your personal priorities
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs


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