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Credit Cards Fraud Investigator
2 weeks ago
Job Description:
We are seeking a skilled Credit Cards Fraud Investigator to join our team. As a key member of our fraud and dispute process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases.
- You will investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
- You will review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
Key Responsibilities:
- Analyze complex financial data to detect irregularities and prevent financial losses.
- Collaborate with cross-functional teams to ensure seamless case resolution and maintain high-quality case handling standards.
- Mentor junior associates by sharing best practices and providing guidance on complex cases.
- Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
Required Skills & Qualifications:
- Bachelor's degree in any field.
- Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
- Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
- Excellent analytical skills with the ability to interpret complex transaction data and detect irregularities.
- Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
Benefits:
Join our dynamic team and contribute to protecting Mastercard and its stakeholders from financial losses.
Work with a highly skilled team of professionals to develop your skills and advance your career.
A competitive salary and benefits package is offered to successful candidates.