Data Security Specialist

1 week ago

Kurnool, Andhra Pradesh, India beBeeTechnical Full time US$ 1,40,000 - US$ 1,70,000

Job Summary

We are seeking an experienced technical professional to join our team as a Senior Support Engineer.

This role involves delivering exceptional technical support for our data security and governance platform. The ideal candidate will be responsible for resolving complex product issues, mentoring junior engineers, and collaborating with cross-functional teams to ensure customer adoption, satisfaction, and retention.

Key Responsibilities
  • Act as the primary technical contact for high-value and designated support accounts.
  • Own critical cases end-to-end, ensuring service level agreement compliance and timely updates.
  • Perform deep troubleshooting across multi-component and multi-environment setups.
  • Maintain high-quality, structured root cause analyses for escalations.
Technical Expertise
  • Serve as a subject matter expert in cloud platforms, including AWS, Azure, and GCP.
  • Data platforms: Snowflake, Databricks, Lake Formation, and Starburst.
  • Privacera platform: configuration and deployment.
  • Security and governance: IAM, Ranger, encryption, authentication, authorization.
  • DevOps and automation: CI/CD, Kubernetes, Terraform, scripting.
Mentorship and Enablement
  • Mentor and guide support engineers.
  • Lead knowledge-sharing sessions, improve KB articles, runbooks, and troubleshooting guides.
  • Conduct peer case reviews for quality and completeness.
Cross-Functional Collaboration
  • Partner with engineering for bug triage and fixes.
  • Collaborate with product management to provide roadmap and feature feedback.
  • Coordinate with solutions engineering and CX ops for seamless handoffs.
Qualifications
  • Must-have:
    • 5+ years in technical support or customer-facing engineering.
    • Expertise in cloud services, big data platforms, and data governance.
    • Strong debugging/problem-solving skills in distributed environments.
    • Ability to manage high-severity incidents calmly and effectively.
  • Preferred:
    • Experience with Apache Ranger or similar governance tools.
    • Contributions to documentation or community knowledge.
    • Mentoring or leadership experience.
Growth Path

Next role: Principal Support Engineer – strategic account ownership, architectural guidance, and cross-team technical leadership.

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