Client Servicing Team Lead

3 days ago

Solapur, Maharashtra, India beBeeEvent Full time ₹ 15,00,000 - ₹ 20,00,000

Maximus Events is seeking a seasoned professional to lead their client servicing team. The ideal candidate will have extensive experience in managing client relationships, driving business growth, and delivering exceptional event solutions.

The role involves building strong and trusted relationships with key clients, leading and mentoring the client servicing team, and ensuring alignment on client needs, deliverables, and expectations.

Key Responsibilities:

  • Serve as the primary point of contact for key clients.
  • Lead and mentor the client servicing team.
  • Collaborate closely with internal departments to ensure seamless execution of projects.
  • Translate client briefs into actionable strategies and proposals.
  • Drive business development by identifying upselling and cross-selling opportunities.
  • Manage end-to-end client lifecycle from pitch presentations and negotiations to on-ground delivery and post-event feedback.
  • Ensure all deliverables meet the highest standards of quality, timeliness, and adherence to project requirements.
  • Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.
  • Track client satisfaction, resolve escalations, and provide regular updates to senior management.
  • Prepare post-event reports and presentations capturing impact, ROI, and learnings.

Requirements:

  • 8–12 years of client servicing experience in the events, MICE, or experiential marketing industry.
  • Strong background in handling corporate clients and large-format projects.
  • Proven experience in leading and mentoring high-performing teams.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and negotiation abilities.
  • Ability to work in a fast-paced environment, handling multiple accounts simultaneously.
  • Willingness to travel for client meetings and event execution.

PREFERRED QUALIFICATIONS:

  • Bachelor's degree in Event Management, Mass Media, Marketing, or a related field.
  • Prior experience with reputed event agencies handling marquee clients.
  • Strong understanding of event strategy, client engagement, and market trends.

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