Medical Coding Operations Director

6 days ago


Hyderabad, Telangana, India UnitedHealth Group Full time
Optum Medical Coding Operations Director

At UnitedHealth Group, we are committed to helping people live healthier lives and making the health system work better for everyone. As a Medical Coding Operations Director, you will play a critical role in delivering care and improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Key Responsibilities:

  • Maintain business relationships with multiple stakeholders to ensure seamless Medical coding operations
  • Drive transformation through best-in-class practices within current teams to develop World-class operations
  • Work with transition managers for the migration of work from onshore locations to Hyderabad site
  • Lead operational and people issues for the site as an independent Ops leader
  • Conduct Operational Business Reviews with onshore counterparts and management team internally
  • Coordinate site and country-wide issues with the Business Span Lead
  • Foster/maintain a collaborative relationship with internal and external customers to ensure smooth relations and profitability
  • Assist in building, reviewing, and adhering to the annual business plan and forecasts
  • Control costs and increase profitability via productivity and quality gains
  • Ensure the Production Team and Supervisors continually improve their performance and meet Service Level Agreements/Performance goals
  • Guarantee employee satisfaction is at acceptable levels
  • Produce annual business plans including operating budgets
  • Negotiate solutions, resolve conflicts, and anticipate/handle critical situations
  • Develop, motivate, and retain employees and challenge the team to set ambitious goals
  • Provide regular performance feedback and give frequent formal and informal coaching sessions
  • Manage and own country-level P&L for respective Business Areas

Requirements:

  • College Graduate
  • 15+ Years of Experience - large scale operations in Clinical investigation or Clinical Case review or Optum Rx or RCM or Risk adjustment coding or Provider coding
  • Extensive experience in interactions with Clients / Onshore teams
  • Hands-on experience in managing P/L for the Process
  • Handled Min Span of FTE's and above
  • Proven excellent communication skills, relationship building, and interpersonal skills
  • Proven excellent organizational skills and ability to prioritize and multi-task
  • Demonstrable ability to successfully supervise and lead others
  • Ability to work collaboratively with sub-ordinates, peers, and senior management
  • Proven track record of sound business judgment and experience of change management
  • Flexible for Shifts
  • Open to Travel

Preferred Qualifications:

  • MBA from a reputed institute
  • Six Sigma / Lean Sigma certification
  • Hands-on work experience of US Healthcare Industry-HCC or Provider Coding

We are an enterprise that believes everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.



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