Technical Chatbot Expert

1 day ago


Hyderabad, Telangana, India vidaXL Full time

Job Title: Technical Chatbot Expert

About the Role:

VidaXL is seeking a highly skilled Technical Chatbot Expert to join our CX Technology & Innovation team. As a key member of our team, you will be responsible for designing, developing, managing, and optimizing our chatbot to maximize customer satisfaction and automated resolution of customer inquiries.

Main Responsibilities:

  • Create and own the chatbot's roadmap in alignment with business goals, ensuring seamless integration with other enterprise systems such as CRM, ERP, and knowledge bases.
  • Plan and oversee chatbot developments, from short-term fixes to long-term initiatives, collaborating with cross-functional teams to understand business requirements and translate them into effective solutions.
  • Troubleshoot and resolve technical issues related to chatbot functionality and performance, staying up-to-date with the latest chatbot technologies and AI advancements.
  • Maintain high levels of scalability, reliability, and security of the chatbot, ensuring customer data protection and adherence to industry standards.
  • Monitor and report on chatbot performance to key stakeholders, utilizing metrics such as Customer Satisfaction (≥ 75%), Automated Resolution Rate (≥ 50%), Containment Rate (≥ 80%), and Self-Service Coverage (≥ 70%).

Required Skills and Qualifications:

  • Deep technical expertise in backend development, chatbot architecture, and experience working with both scripted and generative chatbots.
  • Strong understanding of chatbot platforms, including Ada products.
  • Excellent problem-solving skills, with ability to analyze complex technical issues and implement effective solutions.
  • Collaboration and communication skills, with ability to work effectively with cross-functional teams and stakeholders.
  • Attention to detail and focus on delivering high-quality results.

Competitive Salary: We offer a competitive salary of approximately $85,000 per year, commensurate with experience, reflecting the complexity and importance of this role within our organization.



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