
Finance Operations Specialist
6 days ago
ES FOP Finance Support Analyst 1
- Key Responsibilities
- Incident Management: Urgency Identification and Prioritization, Technical Analysis, and Effective Communication with users. Service Level Agreement (SLA) adherence is ensured.
- Request Handling: Standard requests are processed, and updates are provided to users. Requests are continued until closure.
- Problem Management: Participation in root cause analysis of incidents.
- Monitoring/Observability: Utilization of monitoring systems set up by build and/or infrastructure teams, alerts taken into account, and potential impacts communicated to relevant contributors.
- Continuous Improvement: Feedback provided to development teams regarding identified improvements, participation in team improvement initiatives.
- Knowledge Management: Documentation and sharing of lessons learned from activities.
- Service Level Management: Understanding of performance management system, alerts on cases of issues set.
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