Finance Operations Specialist

6 days ago


Pune, Maharashtra, India beBeeProblem Full time
Job Summary

ES FOP Finance Support Analyst 1

  • Key Responsibilities
    • Incident Management: Urgency Identification and Prioritization, Technical Analysis, and Effective Communication with users. Service Level Agreement (SLA) adherence is ensured.
    • Request Handling: Standard requests are processed, and updates are provided to users. Requests are continued until closure.
    • Problem Management: Participation in root cause analysis of incidents.
    • Monitoring/Observability: Utilization of monitoring systems set up by build and/or infrastructure teams, alerts taken into account, and potential impacts communicated to relevant contributors.
    • Continuous Improvement: Feedback provided to development teams regarding identified improvements, participation in team improvement initiatives.
    • Knowledge Management: Documentation and sharing of lessons learned from activities.
    • Service Level Management: Understanding of performance management system, alerts on cases of issues set.


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