Customer Experience Specialist

7 days ago


Pune, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview

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We're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through live chat.

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Key Responsibilities:

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  • Respond to customer inquiries in a timely and professional manner">
  • Provide accurate and relevant information to resolve customer queries on the first contact">
  • Take ownership of customer issues and follow through on commitments">
  • Communicate effectively with customers, using clear and simple language">
  • Meet and maintain work ethics in accordance with organizational compliance">
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Requirements

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To be successful in this role, you will require:

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  • Excellent communication skills, both written and verbal">
  • Strong listening skills, including being attentive, patient, and able to listen without interrupting">
  • Objection handling skills, including the ability to think of possible alternatives for a situation and anticipate potential obstacles">
  • Achievement orientation">
  • Ability to work within a team and build relationships with customers and team members">
  • Problem-solving skills, including the ability to build a logical approach to address problems">
  • Basic levels of computer proficiency, including working knowledge of MS Office applications like Word and Excel">
  • Experience of working in live chat processes or customer services or Telecoms industry (mandatory)">
  • Experience with Upselling / Proactive Sales on live chat">
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What We Offer

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As a valued member of our team, you can expect:

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  • Opportunities for further skill development and career growth">
  • A dynamic and fast-paced work environment">
  • The chance to make a real impact on customer satisfaction">
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