
Customer Experience Specialist
7 days ago
Job Overview
">We're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through live chat.
">Key Responsibilities:
">- ">
- Respond to customer inquiries in a timely and professional manner">
- Provide accurate and relevant information to resolve customer queries on the first contact">
- Take ownership of customer issues and follow through on commitments">
- Communicate effectively with customers, using clear and simple language">
- Meet and maintain work ethics in accordance with organizational compliance">
Requirements
">To be successful in this role, you will require:
">- ">
- Excellent communication skills, both written and verbal">
- Strong listening skills, including being attentive, patient, and able to listen without interrupting">
- Objection handling skills, including the ability to think of possible alternatives for a situation and anticipate potential obstacles">
- Achievement orientation">
- Ability to work within a team and build relationships with customers and team members">
- Problem-solving skills, including the ability to build a logical approach to address problems">
- Basic levels of computer proficiency, including working knowledge of MS Office applications like Word and Excel">
- Experience of working in live chat processes or customer services or Telecoms industry (mandatory)">
- Experience with Upselling / Proactive Sales on live chat">
What We Offer
">As a valued member of our team, you can expect:
">- ">
- Opportunities for further skill development and career growth">
- A dynamic and fast-paced work environment">
- The chance to make a real impact on customer satisfaction">
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