Operational Excellence Lead

3 weeks ago


Bengaluru, Karnataka, India Chai Point Full time
Chai Point: Operations Manager Role

We are seeking a skilled Operations Manager to oversee the Vending as a Service (VaaS) operations under BoxC at Chai Point. This role requires strong ownership of profitability, revenue margins, customer experience, and operational excellence.

About Chai Point

We are India's largest organized chai retailer, revolutionizing how chai is consumed across the country since 2010. With 1000+ employees and a presence in 10+ cities, we continue to grow and lead the market. Our team is passionate, innovative, and committed to excellence, working hard to create cutting-edge products and experiences for our customers.

Job Responsibilities
  • Streamline Daily Operations: Oversee all day-to-day activities for VaaS to ensure operational efficiency, service excellence, and customer satisfaction.
  • Shift Management & Staffing: Manage shift schedules and ensure optimal staffing levels across all VAAS accounts.
  • Inventory Control: Maintain strict inventory control, monitor stock levels, and ensure timely ordering of supplies to avoid stock-outs at locations.
  • Cost Management: Monitor and control operational costs, ensuring they are aligned with company profit targets.
Customer Service & Experience
  • Quality Assurance: Ensure that all service and product offerings meet Chai Point's high-quality standards, in line with company guidelines.
  • Customer Retention Strategy: Drive 100% customer retention by resolving customer issues promptly and ensuring a consistent, high-quality experience.
  • Service Speed & Efficiency: Monitor service delivery speeds and ensure timely service to exceed customer expectations and drive loyalty.
P&L Management
  • Ownership of P&L: Manage the profitability of VAAS accounts, ensuring the performance aligns with initial FCF expectations as per the Annual Operating Plan (AOP).
  • Revenue & Margin Targets: Set clear goals for revenue margins and overall profitability, working closely with cross-functional teams to achieve these targets.

Requirements: Minimum 6-8 years of experience in operations management, preferably within the food & beverage or retail industry. MBA or Post Graduate qualification is preferred.

Estimated Salary: ₹80,00,000 - ₹1,20,00,000 per annum, depending on qualifications and experience. The location of this role is Bengaluru.



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