International Customer Service Representative

2 weeks ago

Gurgaon Gurugram Delhi, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: International Customer Support Specialist

This is a dynamic and challenging role that requires exceptional customer service skills to engage with international customers.

  • Main Responsibilities:
  • Deliver prompt and empathetic customer support through multiple communication channels including email, phone, live chat, and social media.
  • Handle customer inquiries related to orders, technical issues, product use, account management, and troubleshooting in a timely and efficient manner.
  • Maintain an in-depth understanding of company products and services, as well as relevant policies and processes.
  • Accurately log all customer interactions in the CRM system (e.g., Zendesk, Freshdesk, Salesforce).
  • Identify, document, and escalate complex technical or issue-related matters to internal teams for resolution.
  • Ensure adherence to international standards, cultural expectations, and local customer service norms.
  • Foster collaboration with other departments (sales, logistics, IT) to resolve issues efficiently.
  • Monitor service levels and ensure prompt resolution to maintain high customer satisfaction.
  • Gather customer feedback and provide valuable insights to improve products, services, and the customer experience.
  • Meet Key Performance Indicators (KPIs) such as response time, resolution rate, customer satisfaction score (CSAT), and Net Promoter Score (NPS).
Requirements and Qualifications:
  • Bachelor's degree or equivalent professional experience.
  • 0–4 years of experience in a customer-facing role, preferably in an international setting.
  • Excellent written and spoken English language proficiency (additional language skills are an asset).
  • Experience working with customer service platforms like Zendesk, Intercom, Freshdesk, or Salesforce.
  • Strong interpersonal and communication skills.
  • Able to work independently and collaboratively in a fast-paced multicultural environment.
  • Flexible to adapt to different time zones as required.
  • High attention to detail and excellent problem-solving abilities.
  • Strong organizational and multitasking capabilities.

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