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Automotive Operations Manager

2 weeks ago

Igatpuri, Maharashtra, India MAHINDRA & MAHINDRA Full time

The Telecom Service Territory Manager role at MAHINDRA & MAHINDRA is a key position that requires an individual with excellent leadership skills, business acumen, and technical expertise. The ideal candidate will be responsible for overseeing the implementation of various systems and processes in overseas dealerships, ensuring smooth functioning by rigorous planning and follow-up.

Key Responsibilities:
  • Implementation of CI Standards: The incumbent will ensure the adoption of standardized processes across all overseas dealerships to improve efficiency and reduce costs.
  • Warranty Claims Management: By analyzing warranty claim data, identifying trends, and implementing corrective measures, the candidate will aim to reduce costs and improve profitability.
  • Technical Training Coordination: Working closely with the Technical Team, the Territory Manager will organize and conduct training sessions for dealers to enhance their product knowledge and fix rates.
  • Parts Stock Management: The successful candidate will review and monitor parts stock levels at dealerships to optimize inventory and improve parts revenue.
  • Customer Support: Providing immediate support to dealers and end-customers, addressing product issues, and escalating complex cases to the Technical Team are critical responsibilities.

Requirements:

  • Experience: A minimum of 3 years of experience in the automotive service industry or equivalent experience in a similar field.
  • Qualifications: A Bachelor's degree in Engineering or related fields, preferably in Automobile Engineering.
  • Industry Knowledge: Strong understanding of the automotive sector, including its challenges, trends, and best practices.