
Excellence in Quality Assurance
2 days ago
We are seeking a diligent Quality Assurance expert to join our team. As an integral part of our organization, you will be responsible for maintaining a deep understanding of assigned products and services.
Key responsibilities include monitoring customer issue trends, volume spikes, and case inventory. Daily team huddles are necessary to communicate operational updates, with a focus on effective coaching and feedback sessions.
Analysis and review of business reports will be required, with performance metrics shared weekly. You will serve as an escalation point for customer cases, managing resolution and documentation, and oversee staff scheduling to maintain low attrition rates.
Additionally, you will validate access permissions, ensure compliance with security protocols, and display professionalism at all times.
A collaborative mindset is essential in this role, as you will work closely with internal teams to address customer requests.
Required skills include proficiency in Microsoft Office, strong attention to detail, professional demeanor, and ability to multitask and lead in a dynamic environment.
Education: Graduate degree preferred but not required.
- Proficiency in Microsoft Office and related applications
- Strong attention to detail and organizational skills
- Professional demeanor and respect for colleagues and customers
- Ability to collaborate effectively with internal teams
- Capable of multitasking and leading in a dynamic, team-oriented environment
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