Digital Experience Manager

10 hours ago

Vellore, Tamil Nadu, India beBeeMerchandiser Full time ₹ 13,44,000 - ₹ 20,11,200

Are you passionate about creating exceptional digital experiences? Do you have a knack for driving customer engagement through strategic merchandising?

In this pivotal role, you will be responsible for optimizing onsite customer experiences, managing merchandising content, and developing high-impact digital strategies to elevate online customer satisfaction.

The ideal candidate will possess a strong understanding of e-commerce trends, customer behavior analytics, and content management systems. With 2-6 years of experience in a similar role, you will bring a unique perspective and passion for delivering exceptional results.

Key Responsibilities:

  • Digital Merchandising Strategy & Execution: Design and manage category pages, brand stores, promotional campaigns, and email content to enhance customer engagement.
  • Lead free search improvement initiatives to optimize discoverability and conversion.
  • Customer Experience Optimization: Analyze customer behavior across search, browse, and purchase journeys to identify opportunities and resolve friction points.
  • Develop and execute strategies that elevate online customer experience and drive satisfaction.
  • Content Management & Web Analytics: Work closely with cross-functional teams to deliver merchandising projects under tight timelines.
  • Stay current with e-commerce trends and technologies to inform merchandising decisions.
  • Cross-Functional Collaboration & Project Delivery: Work closely with cross-functional teams to deliver merchandising projects under tight timelines.
  • Ensure consistency and quality across all digital touchpoints through organized and detail-oriented execution.
  • Taxonomy & Navigation Enhancement: Apply knowledge of web taxonomy and navigation to improve site structure and customer-facing attributes.
  • Support search attribute optimization to enhance product discoverability.

About this Role:

This role requires a strong understanding of e-commerce trends, customer behavior analytics, and content management systems. The ideal candidate will have 2-6 years of experience in a similar role and be passionate about delivering high-impact digital experiences.

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