Senior Technology Services Professional

2 weeks ago

Nashik, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Technical Support Engineer Job Description

We are a cutting-edge B2B sales app developer, revolutionizing commerce for manufacturers and distributors across various markets. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth.

We offer an AI-powered platform designed to enhance customer engagement, allowing sales representatives to take orders seamlessly at trade shows, in the field, or online.

Our industry's only AI engine enables reps to upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface.

We see a vital opportunity to disrupt the B2B space, bringing the same level of innovation that consumers expect. Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations, and enhance customer interactions.

Responsibilities:

  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in our CRM for streamlined tracking.
  • Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.

Requirements and Qualifications:

  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.

Become part of a high-growth SaaS startup with a strong presence in multiple countries, gaining hands-on experience with advanced technical support in B2B SaaS infrastructure.

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